Who gets a care package?
People over the age of 18, who live in the Wigan
borough and who need practical help due to sight or
hearing loss, mental health needs, physical or learning
disabilities, frailty or illness. Help is also available to people
recovering from a hospital stay and needing temporary help to
maintain their independence and quality of life.
If you are recovering from an accident or illness that means you
are experiencing difficulty with everyday activities in the short
term then Ashton, Leigh and Wigan Community Healthcare has a range
of professionals including Physiotherapists and Occupational
Therapists who can show you new ways of doing things or provide
equipment which will help you through your recovery.
If you do not feel that your condition does not require you to
see a therapist or nurse but you would still like some advice about
any difficulties with everyday activities then the Community Health
Development Workers may be able to help provide advice and guidance
about what equipment and aids may be of use.
However, in order to work out just how much help is needed to
make life easier for you, we do need to carry out an
What is an assessment?
After the assessment we will identify and agree your needs with
you and discuss the help and support available to meet them,
according to the seriousness of your situation.
If you don't qualify for a care package from
Adult Social Care, you could arrange to employ a care worker
privately through a private home care agency but remember to take
care to choose one that is registered and inspected
by the Care Quality Commission (CQC). Follow the link below
for more information or visit the CQC website.
List of registered care agencies
How much does it cost?
There may be some cost but the actual amount you pay will
depend on what services you receive.
Can I get help with the cost?
It is possible. We will help you fill out a financial assessment
form to see if you qualify for financial help.
To get a rough idea of costs you can call us and we'll work out
a rough idea for you over the phone. To see what some of the fixed
charges are and what sort of things are taken into account when
working out your costs, have a look at the page:
Services provided in the Community
We may provide or arrange services for you but there are other
ways of getting the support you need. You can choose to have a
Personal Budget and use the money that you receive from us to
arrange your own support.
What are Personal Budgets?
How to get in touch
The Wigan Council Central Duty Team is the first point of
contact for all referrals and general enquiries. You can contact
them from 8.45am to 8pm, Monday to Friday, and 8.45am to 1pm
Saturday, on 01942 828777. In an emergency, out of these hours
phone 0161 834 2436.
When you contact us we'll discuss your situation over the phone,
check that we've got all our facts straight and then follow this up
with a visit to your home to talk about your personal and practical
needs and to discuss what help is available.
To contact Ashton Leigh and Wigan Community Healthcare's therapy
services or the Community Health Development Workers contact the
Single Point of Access 01942 481870.
Care Quality Commission (CQC)
Address: Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA
Phone: 03000 616161
Fax: 03000 616172