Who can get help?
People over the age of 18, who live in the Wigan
borough and who need practical help due to sight or
hearing loss, mental health needs, physical or learning
disabilities, frailty or illness. Help is also available to people
recovering from a hospital stay and needing temporary help to
maintain their independence and quality of life. However, in order
to work out just how much help is needed to make life easier for
you, we do need to carry out an assessment.
What is an assessment?
After
the assessment we will identify and agree your needs with you and
discuss the help and support available to meet them, according to
the seriousness of your situation.
If you don't qualify for a care package from Adult Social Care
you could arrange to employ a care worker privately through a home
care agency but remember to take care to choose one that
is registered and inspected by the Care Quality
Commission (CQC). Follow the link below for more information
or visit the CQC website.
List of registered care agencies
How much does it cost?
There may be some cost but the actual amount you pay will
depend on what services you receive.
Can I get help with the cost?
It is possible. We will help you fill out a financial assessment
form to see if you qualify for financial help. To get a
rough idea of costs you can call us and we'll work out a rough idea
for you over the phone. To see what some of the fixed charges are
and what sort of things are taken into account when working out
your costs, have a look at the page:
Paying
for Services provided in the Community
We may provide or arrange services for you but there are other
ways of getting the support you need. You can choose to have a
Personal Budget and use the money that you receive from us to
arrange your own support.
What are Personal Budgets?
How to get in touch
The Wigan Council Central Duty Team is the first
point of contact for all referrals and general enquiries. You
can contact them from 8.45am to 8pm, Monday to Friday and 8.45am to
1pm Saturday 01942 828777. In an emergency, out of
these hours phone 0161 834 2436.
When you contact us we'll discuss your situation over the phone,
check that we've got all our facts straight and then follow this up
with a visit to your home to talk about your personal and practical
needs and to discuss what help is available.
Useful contacts
Care Quality Commission (CQC)
Address: Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA
Phone: 03000 616161
Fax: 03000 616172
Web: www.cqc.org.uk
Email: enquiries@cqc.org.uk